CPR Heroes Refund Policy
At CPR Heroes, we understand that plans can change. We strive to be as fair and flexible as possible while maintaining the integrity of our scheduling and training services.
🔁 Rescheduling
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You may reschedule your class with at least 24 hours' notice at no additional cost.
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Rescheduling requests made within 24 hours of the class may be subject to a $25 rescheduling fee, depending on availability.
❌ Cancellations
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Cancellations made 48 hours or more before the scheduled class are eligible for a full refund.
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Cancellations made within 24–48 hours of the class are eligible for a 50% refund.
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Same-day cancellations or no-shows are non-refundable.
💳 Refunds
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Refunds will be processed to the original payment method within 5–7 business days.
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Refunds are not provided after class completion or for missed classes.
🧾 Group & On-Site Training
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Group bookings or on-site training sessions require 72 hours' notice for cancellation or rescheduling.
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Deposits for group sessions are non-refundable but may be applied to a future date if rescheduled in advance.
If you need to cancel or reschedule your class, please contact us as soon as possible at:
📞 (786) 205-9000
📧 LLCCprHeroes@gmail.com
We appreciate your understanding and look forward to helping you become a certified hero!